We will provide a link to this policy clearly visible next to any form where we ask for your personal data, and consider your submission of those forms as acknowledgment that you read this policy and agree to let us use your data in the way described in this policy.
Collecting personal data is required to create an account, place orders, and use certain aspects of our website.
PERSONAL INFORMATION WE COLLECT
When you create an account we will collect your first and last name, email address, and zip code. We will refer to this as “Personal Information.” We do this so we can determine the best shipping method or nearest pickup point for your orders. We also give you the option to opt-in to emails during account creation and on other places on our website, which we consider to be consent to send you marketing emails regarding our products and services we think will be of interest to you. We will provide you a way to unsubscribe from all marketing emails by including a link in the bottom of each email.
During checkout we will collect your street address, city, state, zip code, country, and phone number. We will refer to this as (“Order Information”). We do this so we know where to ship your order, and how to contact you regarding your order or account. We will not use your phone number for marketing purposes, only to contact you about your order or account.
During checkout we will also require you to provide a credit card. We do not collect your card number or card security code. We only collect and store the last four digits of your card number, the card brand, the cardholder name, expiration date, and billing address. We do this so we can provide you with details on what cards you have provided and are using to pay for a particular order. See the section below titled “HOW DO WE PROCESS CREDIT CARD DATA?” to learn more about how your card data is processed.
When signing up for our newsletter will collect your email and in some cases your zip code. We do this so we can send you our newsletter and other marketing emails we think you will find interesting. We may use your zip code to provide more targeted emails that pertain to news and location announcements related to your area. Note: from your zip code we can extract your city, state, and country.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information we collect generally to fulfill any orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
HOW DO WE PROCESS CREDIT CARD DATA?
When you initially provide or update your payment information, we transmit it via an encrypted connection to our payment processor Stripe (stripe.com). Your credit card data never touches our servers and your full card number and security code are never saved on our servers. When Stripe saves your card, they send us a unique ID for that card that we save in our database. When we charge your credit card we send a request to Stripe including the amount to charge and the ID of the card that should be charged. Stripe will then issue the charge on our behalf.
We do not store your payment information, other than card brand, last four digits of your card number, cardholder name, expiration date, and billing address.
We use Google Analytics and Cookies to improve our service, the user experience, and for analyzing how our website is used. Google Analytics will collect your IP address to track your approximate location. Other information collected by Google Analytics is mostly anonymous traffic data including browser information, device information, and language. This information is used to provide an overview of how people are accessing and using our website. We might use your data to automate decisions such as presenting you with targeted messages based on the website that referred you to our website.
SHARING WITH THIRD-PARTY APPS AND INTEGRATIONS
We may share your Personal Information with third parties applications and integrations to help improve our product and customer experience, for the following:
Analytic services to help us understand how our customers use our website
To help provide better product and shipping information
Services to send you relevant content and advertisements about our product
You may opt-out of being contacted at any time.
To comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Examples of third-party applications and integrations include but are not limited to: Google Analytics (https://analytics.google.com/analytics/web/), Facebook Pixel (https://www.facebook.com/business/learn/facebook-ads-pixel), Drip (https://www.drip.com), Mailchimp(https://mailchimp.com/) and Shippo(https://goshippo.com).
DO NOT TRACK
Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.
We will use the zip code you provide to extract the latitude, longitude, city, state, and country. We do this to save you from having to enter your city, state, and zip code when creating an account, and to help us find your closest pickup location.
We will store your data indefinitely until you request us to delete your data.
WHO DO I CONTACT?
If you have any questions about how we collect, handle, or share your data, you can contact our support team (firstname.lastname@example.org)
HOW CAN I DELETE MY DATA?
At any time you can contact us to request all of your personal information we have saved be deleted. To contact us please send an email to the support team at email@example.com or call us at +1 (719) 399-4321
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at firstname.lastname@example.org.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through our website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.