Use the map below to determine your shipping zone and order deadline! This also appears in the white bar underneath the menu bar. You will also receive order deadline reminders if you've created an account and opted into our emails!
Once your order is placed, you'll receive 1) a confirmation email with your estimated delivery date, 2) an email when your order is packed, and 3) emails from UPS with tracking information for your order.
If you placed your order before your shipping deadline for the week, your order will arrive the Thursday immediately after. If you missed the deadline, your order will be delivered the following Thursday.
See the graphic below for details!
Use the map below to find your shipping zone and cost. Then use your shipping zone to determine when your order deadline is!
Note: Some of Western Colorado will take two days in transit instead of one. You can still expect your order to arrive on Thursday.
Orders placed after the deadline will be delivered the next following Thursday.
Both our boxes and thermal liners are 100% curbside recyclable, and can be recycled like regular cardboard products!
Our liners are certified repulpable and recyclable by Western Michigan University, meaning 85% or more of the material is guaranteed to be reusable after the recycling process.
Our liners are made with 100% post-industrial cardboard fibers from leftover manufacturing materials. Both cardboard boxes and our liners use a renewable and recyclable resource!
Our liners have a blend of DTK natural fibers and are super absorbant! This ensures if there is any leakage or spills during transit, it won't cause a problem (or a mess for you)!
This means less hassle when unpacking your order, no more worrying about how to dispose of gel packs, and ultimately a more environmentally friendly way of keeping your order frozen on its way to you!
Have questions that aren't about shipping or packaging? Hop on over to the FAQ page!
If you order by your zone's deadline (Saturday or Sunday at midnight), you can expect your order to arrive on the immediately following Thursday. If you missed your deadline for the week, it will be shipped for delivery on the next Thursday.
You will receive tracking information from UPS via your account email once your order is packed and charged.
We charge by exact weight for a majority of our products, which means the total you see in your cart at checkout is an estimated total. We don’t charge your card until all the products have been weighed and updated in your order. Usually, the difference after weighing isn’t very much - but if something goes over, don’t worry! If the final total is more than a $25 difference from your estimated order total, a member of our team will contact you via email or phone to confirm the total with you before we charge your card.
Shipping frozen meat products across the country is a logistical feat. We are constantly working to lower our shipping rates to better accommodate our customers, and we subsidize our shipping rates as much as we possibly can. As of January 2021, we offer free shipping on orders over $125 to Zone One, and orders over $150 for Zone Two! As of April 2021, we offer $15 shipping on orders over $150 for Zone Three!
Since all our products require coolant to ensure quality and freshness, we have to use shipping methods that will get your order to you as quickly as possible. Our processing and fulfillment center is in Colorado, and the further away you are from us the more expensive it is to deliver to your area. If you are in Zone 4, your distance from our facility means your order will require 48-Hour Express Air Shipping, which is extremely expensive. We subsidize what we can of this cost, but it is still very costly. Please don’t let this stop you from experiencing the best meat of your life - it’s worth it!
You will receive an email from UPS with order tracking information once your order has shipped. Please see “How long will my order take to arrive?” to estimate when you will receive this email. If you have not received tracking information for your order by the end of the day when your order should have shipped, please contact us.
It is HIGHLY likely your order will be 100% fine. Since the beginning of the coronavirus crisis, we have been packing our orders to withstand a minimum delay of 1 day. If you are in a particularly hot or far away part of the country, we often pack it for longer.
If your package is delayed by more than one day, please contact us as soon as you can. If your package is delayed 1 day or less, wait until your shipment arrives before contacting us as your package should be fine!
We pack orders with the goal of them arriving completely or partially frozen to your doorstep, but there are sometimes exceptions out of our control - particularly when orders are delayed in transit or if liners are critically damaged in shipment. Unless your products are 100% thawed through the middle and feels warmer than fridge temperature to the touch, they are 100% fine and okay to enjoy! However, if you do have major thawing issues in your order, please take a video/photos on arrival and contact us so we can resolve the issue as quickly as possible!
We are so sorry! There was likely an issue with a seal breaking during the bumps and jostling of shipping. This happens sometimes, and it can be a bit of a bummer (and a mess!). Your products should be just fine as long as they are either partially frozen or cold to the touch, but here’s what we recommend doing:
1. Please refrain from licking anything with the liquid on it. It's tempting, we know. If you have pets, they may also be interested in licking it (or playing in the box) - don't let them!
2. Take products out of the shipping cooler.
3. Figure out where the leak is coming from. - If it's an ice pack, discard the ice pack. - If it's a product, remove the packaging and place inside another sealable bag before freezing or refrigerating.
4. Rinse all sealed products with soapy water before freezing or refrigerating.
5. Make sure to wash hands after handling anything with refrigerant or meat juice on it. If you have any more questions or concerns, or would like a product with the broken seal replaced, please contact us.
Please contact us and our customer service team will assist you with special shipment requests.
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